Care Pauses
Life is not always predictable. A Care Pause lets Check-ins take a break, so you do not have to worry when you are off the grid.
Who can request a Care Pause
Only Delegates can request a Care Pause on your behalf. This is an important safety feature.
Note: Why Account Holders cannot pause their own check-ins
This means Check-ins continue unless someone who cares about you confirms there is a genuine reason to pause. It is a layer of protection, not a restriction.
Want fewer check-ins?
You can change your frequency in Settings at any time.
Need a temporary pause?
A Delegate can request a Care Pause for 15 or 30 days from their dashboard.
How a Care Pause works
When a Delegate requests a Care Pause:
Delegate provides a reason
A brief explanation helps keep a record, such as "hospital stay" or "travelling without signal"
Check-ins are suspended
No check-ins become due during the pause period
Pause ends automatically or manually
The pause can have an end date, or a Delegate can end it when you are ready
When a Care Pause might be needed
- Hospital stays or medical procedures
- Travel to areas without reliable internet or mobile signal
- Extended periods where you will not have access to your devices
- Any situation where responding to Check-ins is not possible
During a Care Pause
- No check-ins become due
- No escalation can occur
- Your messages and account remain exactly as you left them
- You can still log in and use Y.O.D.O. if you wish
When the pause ends: Your normal Check-in schedule resumes automatically. There is no need to reconfigure anything.
What if I disagree with a Care Pause?
You can override a Care Pause at any time by logging in and checking in. If there are multiple Delegates, another Delegate can Raise a Concern about the pause, which prompts you to confirm your status.
In multi-Delegate accounts, a disputed Care Pause triggers a 72-hour resolution window. During this window, we normally send up to one reminder per day to the Account Holder to log in and respond. The pause ends automatically after 72 hours unless another Delegate confirms incapacitation or you respond within that window. Delegates who were notified may receive follow-up updates when action is no longer needed.
Key points to remember
- Only Delegates can request a Care Pause
- Account Holders cannot pause their own check-ins
- A reason must be provided for the pause
- Pauses can be ended at any time by a Delegate
- Cumulative Care Pauses are capped at 45 days in a rolling 60-day window without Account Holder confirmation
- If the cap is reached without an Account Holder response, the Delegate may become Locked (preventing further Care Pause requests until the Account Holder responds or Support reviews)
- Your subscription and billing continue during a Care Pause unless the Service clearly states otherwise
- A Care Pause cannot be requested during an active Status Check
Continue learning
Explore related guides to understand the full picture.