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    Check-ins

    Supporting communication in moments of silence.

    Choose your schedule

    Pick a check-in rhythm that fits your life:

    • Weekly check-ins by default on Standard, daily on Premium and Supreme
    • Standard can switch to weekly or fortnightly; Premium and Supreme add daily
    • Change your schedule anytime from your account settings

    Your check-in day and time are completely up to you.

    How check-ins work

    When a check-in is due:

    • You receive an email at your scheduled check-in time
    • Log in and tap the check-in button to confirm
    • You have 8 hours to confirm (the Response Window)
    • If you confirm, nothing else happens. Your Delegates are not contacted
    • If you do not confirm, a reminder is sent every 8 hours

    Check-ins are designed to be quick and unobtrusive.

    Escalation buffer

    You control when Delegates are contacted:

    • Choose your escalation buffer: 8, 16, 24, or 48 hours from your scheduled check-in time
    • Escalation is enabled while your plan is active
    • You choose escalation mode: Staged or All at once
    • We do not contact Delegates before the end of the Response Window
    • Reminders run on their own 8-hour clock, not on the buffer you chose

    Caution: reminders and escalation are both measured from your scheduled check-in time. If you choose an 8-hour buffer, escalation falls due at your first reminder and is sent in its place, so your Delegates are contacted without a reminder reaching you first.

    Delegates can act anytime

    Your Delegates are not limited to waiting for a missed check-in:

    • Delegates can Raise a Concern at any time if they are worried about you
    • In multi-Delegate accounts, this alerts other Delegates so they can coordinate
    • During an open Status Check, we normally send daily reminders to you to log in and respond
    • Delegates who were notified may receive follow-up updates when action is no longer needed
    • A Concern prompts you to respond via a check-in
    • Delegates can also request a Care Pause if you are temporarily unavailable

    Quick check-ins stop active escalation or deletion clocks but do not reset the scheduled timer. Your next Scheduled Check-in will still occur at the usual time.

    Learn more about Delegates →

    Passive Check-ins

    Coming soon on Supreme:

    • Your step count from the free companion app can quietly supplement your check-ins
    • A long quiet spell can mean a fall, but it can just as easily mean a hard week when getting out of bed is difficult, so we gently prompt you first
    • Opt in, off by default, and you can switch it off at any time
    • Not medical or emergency monitoring, and never a replacement for manual check-ins

    Passive Check-ins are optional and always under your control. They are about wellbeing, mental as much as physical, never surveillance.

    Common questions

    Continue learning

    Explore related guides to understand the full picture.

    What it means to be a DelegateEscalation processCare PausesRaise a ConcernRoles & Status Guide

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