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    Complaints Policy

    How to raise a complaint and how we will handle it.

    Version 1.9.0Last Updated

    Our complaints handling process is now part of our unified Support page. You will find all the information you need about making a complaint and what to expect.

    Quick summary

    • 1.Email info@yodo.ltd with subject line "Complaint"
    • 2.We acknowledge within 2 business days
    • 3.Substantive response within 10 business days

    Alternative Dispute Resolution (ADR)

    If you are not satisfied with our final response to a complaint, you may refer the dispute to our certified ADR provider:

    Centre for Effective Dispute Resolution (CEDR), 70 Fleet Street, London EC4Y 1EU, United Kingdom — cedr.com.

    EEA consumers retain the right to use a certified ADR entity in their own country of residence (the list is published by the European Commission). The EU Online Dispute Resolution (ODR) platform was decommissioned by the European Commission on 20 July 2025, so no ODR link is provided. Using ADR does not affect your right to bring proceedings in court.

    If your complaint relates to personal data

    You can contact us first, but you also have the right to lodge a complaint directly with a data protection regulator.

    • UK (lead regulator): Information Commissioner’s Office (ICO) — ico.org.uk/make-a-complaint
    • EU/EEA: You may complain to your local supervisory authority. A directory is maintained by the European Data Protection Board (EDPB) — edpb.europa.eu/about-edpb/members
    • Greece: Hellenic Data Protection Authority (HDPA / Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) — dpa.gr/en

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