Terms and Conditions

1. About us and contract formation

1.1 These Terms are a contract between you and Y.O.D.O. Ltd.

1.2 The Service is intended for consumers. Nothing in these Terms affects your statutory rights.

1.3 You enter into a contract with us when you create an account and accept these Terms where presented (for example by a tick-box), accept an invitation as a Delegate and use the logged-in Service, start a Free Trial, add payment details for trial conversion, start a paid subscription, or otherwise use the logged-in Service.

1.4 We keep records of acceptance and key contract events for audit, fraud prevention and dispute handling, as described in our Privacy Policy (including retention periods).

2. Definitions

In these Terms:

• Account Holder (AH) means the person who creates an account, sets Scheduled Check-in frequency and Escalation settings, and may create Messages.
• Account Holder response means a response recorded by the Account Holder in the Service, including confirming a Scheduled Check-in and recording a Quick check-in.
• Account-operational data means account settings, preferences, contact lists (Delegates and Recipients), and operational records needed to run the Service (excluding Message content).
• Active subscription means an active paid subscription, an active Free Trial, or being within a payment-resolution window, as recorded in the Service. If the Service shows an incorrect subscription status due to a technical error, we will take reasonable steps to correct it and to address any material adverse impact fairly.
• Payment-resolution window means the period of up to 7 days following a failed renewal payment during which you may update payment details (see section 7.7).
• Active Delegate relationship means that, at the relevant time: (a) you have accepted an invitation to be a Delegate for a specific Account Holder in the Service, (b) you have not withdrawn and have not been removed as that Account Holder's Delegate, and (c) that Account Holder has an Active subscription.
• Check-in means an Account Holder response. In the Service, we may use "check in" as plain language for an Account Holder response (including confirming a Scheduled Check-in and recording a Quick check-in).
• Scheduled Check-in means a scheduled check-in event with a due time (T0) based on the Account Holder's chosen frequency. The default Scheduled Check-in frequency is monthly on all plans. On eligible plans (Premium and Supreme), the Account Holder may change this to daily, weekly, or fortnightly.
• Scheduled Check-in prompt means an email and/or in-Service prompt sent in connection with a Scheduled Check-in.
• Quick check-in means an Account Holder response recorded at any time outside a Scheduled Check-in prompt.
• Request a Check-in means a Status Check option initiated by a Delegate that prompts the Account Holder to sign in and record an Account Holder response, and does not notify other Delegates unless the initiating Delegate later chooses "Raise a Concern".
• Business Day means Monday to Friday excluding public holidays in England.
• Care Pause means a temporary pause requested by a Delegate through the Service for 15 or 30 days (or any other durations the Service may clearly offer at the time), for the duration and effect shown and confirmed in the Service at the time it is requested.
• Cumulative Care Pause cap means a limit on the total number of days a Care Pause can apply without an Account Holder response, as described in section 13.8B.
• Delegate means a trusted person invited by an Account Holder to help if a Scheduled Check-in is not confirmed and, where available, to use Delegate tools (for example recording a "They're OK" outcome (label shown in the Service), requesting a Care Pause, starting a Status Check, reporting a Passing).
• Delegate Outcome means a Delegate action recorded in the Service that indicates an outcome or changes how the account operates, including recording a "They're OK" outcome (label shown in the Service), requesting a Care Pause, raising a concern with other Delegates, confirming the Account Holder cannot reasonably respond, or starting Passing verification.
• Delegate-only account means your account has no active subscription, but you have one or more Active Delegate relationships.
• Deleted from our active systems means removed from our live databases and no longer accessible through the Service. Limited retention in backups and logs may apply as described in our Privacy Policy.
• Delivered Message means a Message that becomes accessible to a Recipient after Passing verification. On the website and in the Service, we may use the word "released" to describe the same event.
• Delivery trigger means the event that causes a Message to become a Delivered Message (for example, successful completion of the Verification step). On the website and in the Service, we may refer to this as the "release" of a Message.
• Escalation means contacting Delegates after the Response Window ends where a Scheduled Check-in remains unconfirmed, based on the Account Holder's settings. Escalation timings are measured from T0.
• Escalation buffer means the delay chosen by the Account Holder for Escalation to begin, measured from T0. Current options shown in the Service include 8, 16, 24, or 48 hours.
• Escalation mode means how Delegates are contacted when Escalation triggers. Current options shown in the Service include Staged and All at once.
• Free Trial means the 14-day free trial offered on plans unless we clearly state otherwise in the Service.
• Inactive means both conditions are met: (a) you have no Active subscription (including no active Free Trial and not being within a payment-resolution window), and (b) you have no Active Delegate relationship.
• Locked means a temporary restriction that applies to a specific Delegate and prevents that Delegate from recording further "They're OK" outcomes (label shown in the Service) or requesting further Care Pauses until the Account Holder records an Account Holder response, or Support unlocks access after review. Locked does not prevent that Delegate from starting a Status Check or reporting a Passing.
• Message means content created by an Account Holder (text, audio, video and permitted attachments) for future delivery.
• Paid period means the period you have paid for (monthly or annual), shown in the Service.
• Paid Activation means the moment you become liable for payment for a paid subscription, including at the end of a Free Trial where you have added payment details and not cancelled before trial end.
• Persona means our identity verification provider.
• Passing means the Account Holder's passing, when explicitly reported and verified through the Service.
• Recipient means a person chosen to receive a Message after passing verification.
• Reminders means reminder nudges sent by email and/or shown in the Service after the Response Window where a Scheduled Check-in remains unconfirmed, at intervals shown in the Service (and subject to any settings the Service offers). Reminder timings are measured from T0.
• Response Window means the period from T0 until T0+8 hours.
• Service means the website, web application and related services provided by us.
• Support means our customer support team, contactable at info@yodo.ltd.
• Status Check means a Delegate-initiated flow used when there is a serious concern. A Status Check does not mean a Passing. During an open Status Check window, we may send the Account Holder Reminders to sign in and respond (see section 13.9).
• Step-up authentication means an additional security step (for example a one-time code) for sensitive actions.
• T0 (Scheduled Check-in due time) means the scheduled due time of a Scheduled Check-in. Reminders, Escalation and certain deletion clocks run from T0.
• Unconfirmed Scheduled Check-in means a Scheduled Check-in for which no Account Holder response is recorded in the Service during the Response Window.
• Undelivered Message means a Message stored in the Account Holder's account that has not become a Delivered Message (because Passing has not been verified, or the delivery trigger has not occurred, or the Message is still a draft).
• Passing verification means the Verification step for a reported Passing.
• Verification step means the process (which may include multiple steps) used to confirm a Passing and access rights before releasing Messages.
• Special Delegate means a Delegate designated by the Account Holder as a professional or institutional contact (for example a solicitor, funeral director, executor or befriending charity) who receives a single notification after a verified Passing so they can act on the Account Holder's prior instructions. Special Delegates do not participate in Scheduled Check-ins, Status Checks, Care Pauses, or Message access, and Special Delegate accounts are free.
• Guardian means a parent or person with legal parental responsibility for a Recipient who is under 18 at the time of Message release. A Guardian must complete identity verification and provide evidence of legal authority before the minor Recipient can access the Message, and may exercise the Recipient's rights under section 11 (including extension requests under 11.4) on the minor's behalf.
• Recipient Verification means the identity check completed by a Recipient, through a secure link, before they can view a Delivered Message. The Account Holder selects the level (Simple or Enhanced) per Recipient per Message at the time of Message creation or last edit.
• Simple Recipient Verification means a Recipient identity check that confirms control of the contact channel the Account Holder provided for that Recipient (for example a one-time code sent to the Recipient's email address and/or mobile number). Suitable, in the Account Holder's judgement, for Messages where mis-delivery would not cause material harm.
• Enhanced Recipient Verification means a Recipient identity check that requires the Recipient to complete a full identity verification through Persona before the Message becomes accessible. Suitable, in the Account Holder's judgement, for Messages containing sensitive information (for example financial details, credentials, legal instructions).

3. Eligibility

3.1 Account Holders and Delegates must be 18 or older.

3.2 Account Holders may name a minor as a Recipient. Minors cannot be Account Holders or Delegates. Where a Recipient is a minor, the Account Holder is responsible for ensuring that appropriate consent or legal basis exists for that Recipient's personal data being processed by the Service.

4. What Y.O.D.O. is (and is not)

4.1 Y.O.D.O. is a communication support system that uses Scheduled Check-ins and trusted people. It can deliver private Messages only after verified confirmation when needed.

4.2 Y.O.D.O. is not emergency or crisis support. If you think someone is in immediate danger, contact emergency services.

4.3 We do not guarantee Delegate response, Recipient verification, or Message delivery or access.

4.4 A lack of response does not mean a Passing. We do not treat silence as proof of a Passing without an explicit Passing report and completed Verification step.

4.5 We will provide the Service with reasonable care and skill.

5. Accounts, verification and security

5.1 You must provide accurate information and keep it up to date.

5.2 Email verification is required. You must maintain a verified email address for essential Service communications.

5.3 Phone verification is required for Account Holders and Delegates before they can take actions in the Service, unless we offer an alternative verification route in the Service. If you cannot complete phone verification, contact Support to discuss available alternatives.

5.4 Keep credentials secure. Do not share your account.

5.5 We may suspend access where we reasonably believe an account is compromised, used unlawfully, or used in breach of these Terms. Where practical, we will take reasonable steps to notify you and provide a route to regain access.

5.6 Partner accounts

A Partner is a Special Delegate who has registered for a Y.O.D.O. Partner account. Partner accounts are free and separate from Account Holder accounts. A Partner account shows the Account Holders who have named that Partner as a Special Delegate, and each Account Holder's current status. A Partner does not see Messages, Check-in content, location, health, device or billing data about an Account Holder. A Partner's only obligation is to receive and acknowledge formal notices after a Verified Passing.

6. Plans, pricing, trials and "one trial per person"

6.1 We offer monthly and annual subscriptions. The plan options and limits that apply to you are shown at checkout and in your plan settings.

6.2 Prices are shown in GBP. Any applicable VAT or sales tax will be shown at checkout before you pay.

6.3 One Free Trial per person. Each individual is entitled to one Free Trial. Creating multiple accounts to claim additional trials is not permitted. We may enforce this using account identifiers such as email address and phone number, as described in our Privacy Policy. If you think this has been applied in error, contact Support.

6.4 Free Trial length and access. A Free Trial lasts 14 days from the date you start it. During the trial you have access to the features shown for your chosen plan.

6.5 No payment details required to start. No payment details are required to start a Free Trial.

6.6 Adding payment details during the Free Trial and automatic start. If you add payment details during the Free Trial, the Service will show you, before you confirm that step: the plan, price, billing frequency, trial end date, first payment date, and how to cancel. By adding payment details and confirming that step, you consent to paid billing starting automatically at the end of the Free Trial unless you cancel before the trial ends.

6.6A Request for supply at Paid Activation. When you start a paid subscription (including by adding payment details during a Free Trial), you will be asked to confirm that you request that supply of the paid Service starts at Paid Activation (when the paid subscription begins). You will also be asked to acknowledge that, if you cancel within 14 days after Paid Activation, you may owe a proportionate amount for the Service supplied up to cancellation, where permitted by law. This does not affect your statutory cancellation rights.

6.7 If you do not add payment details by trial end. If you do not add payment details by the end of the Free Trial, we will not take payment and your account will move to a non-subscribed state at trial end. Scheduled Check-ins stop and Delegates are not contacted.

6.8 If you add payment details but cancel before trial end. If you cancel before the Free Trial ends, we will not charge you for that subscription and your account will move to a non-subscribed state at trial end. Scheduled Check-ins stop and Delegates are not contacted.

6.9 30-day re-subscribe window after trial end (non-subscribed). If your Free Trial ends without a paid subscription, we aim to retain your account data for 30 days so you can re-subscribe, unless you request earlier deletion or we must retain specific records for legal, security, fraud prevention, or dispute handling (as described in our Privacy Policy).

6.10 Founders' "15% off for life" offer. Where eligible, an Account Holder may claim a one-off lifetime 15% discount on their subscription. The full eligibility, claim deadline (31 May 2026), and one-time, non-restorable nature of the offer are set out in Schedule E. By claiming the discount you accept the conditions in Schedule E, including that the discount is permanently forfeited if the subscription is cancelled, lapses, or the account is deleted, and cannot be reinstated on any later subscription.

6.11 Partner client discount (15%, must be used within 3 months). Approved Partner organisations may give their clients and members a one-off 15% discount code or referral link. The discount comes off the first paid billing period of a new Account Holder subscription, and the code or link must be used within three (3) months of being issued. Who can use it, the 3-month time limit, the fact that it can only be used once, and how it works alongside the Free Trial and other offers, are all set out in Schedule F. The Partner discount cannot be combined with the Founders' offer in Schedule E.

7. Payments, auto-renewal, reminders and payment issues

7.1 Payments are processed by Stripe. We do not store full payment card details on our systems.

7.2 Auto-renewal. Paid subscriptions renew automatically unless cancelled before the renewal date shown in the Service.

7.3 Renewal dates and prices. Your renewal date and renewal price are shown in the Service. We also confirm them in the relevant reminder emails.

7.4 Trial end reminders. We aim to send trial end reminders by email before the trial ends, where reasonably practicable. The reminders will explain what happens at trial end based on your situation:

• Payment details on file: the first payment date and amount, and how to cancel before you are charged.
• No payment details on file: that no payment will be taken and your account will move to a non-subscribed state.

7.5 Renewal reminders. We aim to send renewal reminders by email before renewal. The timing and minimum content for these reminders are set out in Schedule B. We may not send, delay, or limit reminders where technical or provider issues outside our reasonable control prevent delivery. This does not affect your statutory rights or your ability to cancel.

7.6 Receipts and renewal confirmations. We aim to provide payment receipts by email for charges taken, including renewals.

7.7 Failed payments and payment-resolution window. If a renewal payment fails, we may allow a payment-resolution window of up to 7 days to update payment details. Unless the Service clearly states otherwise, Scheduled Check-ins and Escalation continue during this window. If payment is not resolved by the end of the window, your subscription ends and paid features stop. Scheduled Check-ins stop and Delegates are not contacted from that point.

7.8 Billing after verified passing (Account Holders). If an Account Holder's passing is reported and verified through the Service, we will take reasonable steps to stop future renewals for that Account Holder's subscription where reasonably practicable. If a renewal payment is taken after verified passing due to timing or processing delays, contact us at info@yodo.ltd and we will review and, where appropriate, refund that renewal payment.

7.9 Subscription status on deletion. If we delete your account under section 13.12 (T0-based deletion) or 13.13 (Inactive deletion), any paid subscription linked to that account will end at the time of deletion and we will take reasonable steps to stop future renewals (including by cancelling the subscription record with our payment provider where applicable). If a renewal payment is taken after deletion due to timing or processing delays, contact Support and we will review and, where appropriate, refund that renewal payment.

8. Cancellation, cooling-off and refunds (UK consumers)

8.1 Cancelling a subscription and closing an account are different. Cancelling a subscription stops future renewals. Closing an account does not necessarily cancel a subscription unless the Service clearly confirms that it has cancelled your subscription.

8.2 Easy cancellation. If you subscribed online, you can cancel online in the Service. You can also cancel by emailing info@yodo.ltd from your verified account email address.

8.3 When cancellation takes effect and confirmation. Cancellation is effective when (a) you submit the in-Service cancellation request, or (b) we receive your cancellation email from your verified account email address. We will provide an on-screen confirmation in the Service and send a cancellation confirmation email. We aim to send the cancellation confirmation email within 2 Business Days.

8.4 End-of-period access. If you cancel, you keep access to paid features until the end of your current paid period unless the Service clearly states otherwise.

8.5 Your 14-day right to cancel. If you are a UK consumer and you buy a paid subscription online, you generally have a 14-day right to cancel under the Consumer Contracts Regulations, subject to the legal rules.

8.6 Proportionate charge where permitted. Where you have requested that we start supplying the paid Service at Paid Activation (see section 6.6A), and you cancel within 14 days after Paid Activation, you may have to pay a proportionate amount for the paid Service supplied up to the time you cancel, where permitted by law. Where the law requires a full refund, we will provide it.

8.7 Except where required by law (and subject to clause 7.8 and 7.9), we do not provide pro-rata refunds for unused time on annual plans.

8.8 Appendix 1 includes a model cancellation form.

9. Delegates: when they are contacted, what they can do, what they can see, and follow-up updates

9.1 Delegates are invited by the Account Holder and can accept, decline, withdraw, or be removed.

9.2 When Delegates are contacted. A Delegate will only be contacted if:

• a Scheduled Check-in remains unconfirmed and Escalation timing is reached after the Response Window ends; or
• another Delegate raises a concern through a Status Check flow.

Successful Scheduled Check-ins do not trigger notifications to Delegates.

9.2A Updates to Delegates who were contacted. Where a Delegate has been contacted through Escalation or notified because another Delegate raised a concern through a Status Check ("Raise a Concern"), we may send follow-up updates to that Delegate about whether action is still needed (for example, "No action needed" because the Account Holder responded, a Care Pause was applied, or the Status Check closed). These updates are limited to operational status and do not include Message content or sensitive details. We may not send, delay, or limit updates where doing so would create a safety or security risk, where we are legally prevented from doing so, or where technical issues outside our reasonable control prevent delivery.

9.3 What Delegates can do. When contacted, or at any time through the Delegate dashboard, Delegates may be able to:

• confirm they have checked in and the Account Holder is OK;
• request a Care Pause (15 or 30 days) where there is a valid reason;
• start a Status Check, including requesting a Check-in, raising a concern with other Delegates, or reporting a Passing.

9.4 What Delegates can see. Delegates can see:

• the Account Holder's name;
• the current status and whether action is needed; and
• when the Account Holder last checked in.

9.5 What Delegates cannot see. Delegates cannot view private Messages at any point. Delegates cannot see Message content, attachments, documents, media, Recipient access status, private account details, billing information, or the Account Holder's settings.

9.6 Delegate visibility and contact sharing (coordination). If the Account Holder enables Delegate visibility (default off), accepted Delegates may be able to see the names of other accepted Delegates to coordinate action. Each Delegate controls their own visibility and contact sharing preferences, and the Account Holder cannot override a Delegate's choices.

10. Messages and content

10.1 Draft Messages are visible only to the Account Holder and are not delivered.

10.2 Messages are delivered only after Passing verification through the Service.

10.3 Storage limits depend on plan. If you reach your storage limit, you may need to delete content or upgrade.

10.4 You retain ownership of content you upload. You grant us a licence to host, store, process and deliver it as needed to provide the Service. This licence ends when your content is deleted from our active systems, subject to limited retention in backups and logs as described in our Privacy Policy.

11. Recipients and access window

11.1 Recipients can access delivered Messages using a secure link. Recipients do not need to create a Y.O.D.O. account to use the link.

11.2 Before accessing Message content, Recipients must complete identity verification via Persona through the access flow. If a Recipient cannot complete Persona verification, they can contact Support. We may be able to offer an alternative verification method. We may refuse access where we cannot verify identity to a standard we consider appropriate for security and fraud prevention.

11.3 Access window. Delivered Messages are available to Recipients for 12 months from the delivery trigger. After that, Message content is removed from our active systems.

11.4 Access window extensions (Recipients and Guardians). A Recipient may request an extension by contacting info@yodo.ltd within the original 12-month window and providing a valid reason. Where a Recipient is a minor or cannot reasonably make the request themselves, a parent or legal guardian may request an extension on the Recipient's behalf. Extensions are discretionary and subject to verification and security checks. If we grant an extension, we will confirm the extended access window by email. If Message content has already been removed from our active systems, an extension may not be possible.

11.5 Downloads and copies. If the Service allows a Recipient to download or save Message content during the access window, deletion from our active systems will not delete copies already saved outside the Service.

12. Passing verification

12.1 Passing verification starts only when a Delegate reports a Passing through the Service flow.

12.2 The reporting Delegate must complete Step-up authentication and identity verification via Persona. A death certificate must then be uploaded through the in-app upload flow. The certificate may be uploaded by an accepted Delegate, or by a Special Delegate who is a solicitor or notary and whom the Account Holder has enabled to assist with verification. Other Special Delegates do not have permission to upload the certificate.

12.3 We review the submission for plausibility and consistency. We may request additional information, request resubmission, require another Delegate to submit, pause the process while we review, or decline to proceed.

12.4 Time limit. We aim to complete Passing verification within 30 days of it being reported. We may extend this where reasonably necessary, including where additional checks are required, documents are not yet available, there are technical or provider delays, or we reasonably need more time to reduce fraud or misuse.

12.5 If Passing verification is not completed within the time limit (including any extension), the report closes and Messages remain sealed. A Delegate may submit a new report later.

12.6 No guarantee of document authenticity. Persona verifies the identity of the person completing the Passing verification steps. We do not authenticate death certificates with issuing authorities and do not guarantee the authenticity of third-party documents.

12.7 Disputed Passing verification (multi-Delegate accounts)

12.7 When a Passing is reported, other appointed Delegates are notified and may respond within 72 hours. Response options include:

• "I can confirm they're OK", indicating the Account Holder is alive and the report may be fraudulent or mistaken;
• "I dispute this report", raising a formal objection that triggers additional review;
• "I can confirm this passing", corroborating the report.

12.8 If one or more Delegates dispute a Passing report, we may delay Message delivery pending additional verification. We may request further evidence, extend the verification window, or decline to proceed if we reasonably believe the report is fraudulent.

12.9 Delegates who confirm the Account Holder is OK may be asked to provide supporting information. False confirmations intended to delay legitimate Passing verification may result in account suspension.

13. Check-ins, timezone, reminders, escalation, status checks, care pauses and deletion

13.1 Scheduled Check-ins and confirmation

• Scheduled Check-in prompts are normally sent to the Account Holder's verified email address and may also be shown in the Service.
• To confirm a Scheduled Check-in, the Account Holder must sign in and confirm through the Service.

13.2 T0, timezone and user responsibility

• T0 is set by the Account Holder's Scheduled Check-in settings in the Service, including the selected timezone.
• If you travel or your timezone changes, you are responsible for keeping your timezone settings up to date.
• We may prompt you if we detect a possible mismatch, but we do not guarantee detection of timezone changes.

13.3 Response Window

The Response Window runs from T0 until T0+8 hours. We do not send Reminders or contact Delegates before the Response Window ends.

13.4 Reminders

If a Scheduled Check-in remains unconfirmed, we will normally send Reminders after the Response Window ends at intervals shown in the Service. Where the Service offers a Reminder setting, an Account Holder may disable Reminders. Disabling Reminders does not stop Escalation or deletion steps. You cannot opt out of essential service communications (for example subscription confirmations, trial end and renewal notices, cancellation confirmations, and deletion notices).

13.5 Escalation is enabled while the Service is active

• For subscribed Account Holders, Escalation operates while the Service is active. The Account Holder chooses the Escalation buffer and Escalation mode.
• Escalation does not begin before the Response Window ends.
• If a buffer of 8 hours is chosen, Escalation may begin at the same time as the first Reminder.

13.6 Escalation modes

• All at once: all accepted Delegates are contacted when Escalation triggers.
• Staged: the first chosen Delegate is contacted when Escalation triggers. If the situation remains unresolved, the remaining accepted Delegates are contacted 24 hours after the first chosen Delegate is contacted.

13.6A Escalation follow-up updates to contacted Delegates

If Escalation has contacted one or more Delegates for an Unconfirmed Scheduled Check-in, we may send follow-up updates to those contacted Delegates when Escalation is stopped or changes state (for example, the Account Holder records an Account Holder response, a Delegate records a Delegate Outcome, a Care Pause is applied, or a Status Check closes). These updates are limited to operational status and do not imply a Passing.

13.7 Care Pause

• Only Delegates can request a Care Pause. A reason must be provided. When providing a reason, please keep it brief and avoid including medical details or other sensitive personal information. The Service will normally show you who can see the reason before you submit it.
• During a Care Pause, no Scheduled Check-ins become due and no Escalation occurs. Your subscription and billing continue during a Care Pause unless the Service clearly states otherwise.
• A Care Pause ends automatically at its end date, or it may be ended earlier by a Delegate through the Service.
• The Account Holder can override a Care Pause by signing in and recording an Account Holder response (including a Quick check-in), unless a Passing verification flow is in progress.

13.8A Disputed Care Pause and Passing disputes

• In multi-Delegate accounts, another Delegate may raise a concern about a Care Pause. A disputed Care Pause triggers a 72-hour resolution window.
• The Care Pause ends automatically after 72 hours unless the Account Holder responds within that window or another Delegate records an outcome confirming the Account Holder cannot reasonably respond.
• Passing disputes follow a similar 72-hour resolution window as described in section 12.7.

13.8A(i) Tie-breaking rule

Where Delegate responses are evenly split (a "tie"), the Care Pause continues until:

• (a) the Account Holder records an Account Holder response; or
• (b) a Delegate submits new evidence that changes the balance of responses; or
• (c) the 72-hour resolution window expires, at which point the Care Pause ends and check-ins resume.

13.8B Cumulative Care Pause cap

To keep the Service fair and dispute-resistant, we may apply a cumulative cap to Care Pauses where the Account Holder has not recorded an Account Holder response. Unless the Service clearly confirms a different cap for your account at the time a Care Pause is requested, the cap is 45 days in a rolling 60-day window.

Once the cumulative cap is reached:

• we may prevent further Care Pauses from being applied until an Account Holder response is recorded in the Service, or
• we may allow a further Care Pause only after Support review, where it is reasonable to do so (for example, where the Account Holder cannot reasonably respond).

The Service will show whether the cap is close to being reached or has been reached before a Delegate confirms a Care Pause request.

13.8C Locked state

• A Delegate may become Locked if: (i) they record two consecutive "They're OK" outcomes (label shown in the Service) without an intervening Account Holder response; or (ii) cumulative Care Pauses reach the cap (see section 13.8B) without an Account Holder response.
• While Locked, that Delegate cannot record further "They're OK" outcomes or request additional Care Pauses until the Account Holder records an Account Holder response (including confirming a Scheduled Check-in or recording a Quick check-in), or Support unlocks that Delegate after review.
• Locked applies only to the Delegate who triggered it. Other Delegates remain able to act.
• A Locked Delegate can still start a Status Check (including Raise a Concern) and can still report a Passing through the Service.
• The Service will show when a Delegate is Locked and what is needed to unlock.

13.9A Status Check availability

13.9A The "Request a Check-in" action (Branch A) is unavailable when:

• (a) a Care Pause is active;
• (b) a dispute is open and unresolved; or
• (c) a Passing verification is in progress.

Delegates may still use "Raise a Concern" (Branch B) or "Report a Passing" (Branch C) where applicable.

13.9 Status Check: branches, Reminders and Delegate updates

• A Delegate may start a Status Check at any time where there is a serious concern. A Status Check does not mean a Passing. Messages remain sealed unless and until Passing is verified.
• The Service includes these Status Check options:
  • Request a Check-in (does not notify other Delegates). If the Account Holder does not respond within 72 hours, the Delegate who initiated the Status Check is informed and can decide whether to proceed to "Raise a Concern".
  • Raise a Concern with other Delegates (requires Step-up authentication).
  • Report a Passing (requires Step-up authentication, identity verification via Persona, and a death certificate uploaded by a Delegate, or by a solicitor or notary Special Delegate enabled by the Account Holder).
• Status Checks must be used in good faith. Misuse may lead to restrictions or suspension of Delegate access.
• Reminders to the Account Holder during a Status Check. While a Status Check is open, we will normally send up to one Reminder per day to the Account Holder's verified email address to prompt them to sign in and record an Account Holder response. We may not send, delay, or limit these Reminders where doing so would create a safety or security risk, where we are legally prevented from doing so, or where technical issues outside our reasonable control prevent delivery. A failure to receive a Reminder does not by itself change the Status Check outcome or timing.
• Updates to Delegates notified under "Raise a Concern". Where a Delegate uses "Raise a Concern" and other Delegates are notified, we may send follow-up updates to those notified Delegates to indicate whether further action is still needed (for example, the Account Holder responded, a Care Pause was applied, or the Status Check closed). These updates are limited to operational status and do not imply a Passing.

13.10 Quick check-ins

• A Quick check-in counts as an Account Holder response.
• Recording an Account Holder response is intended to stop, and will normally stop, in-progress Reminders, Escalation, Status Check steps, and T0-based pre-deletion or deletion steps for that Scheduled Check-in, subject to section 13.11.
• An Account Holder response does not change the schedule of the next Scheduled Check-in.
• Stopping notices may not be instantaneous due to technical or delivery delays, and in some cases further notices may still be sent. Where reasonably practicable, we will take reasonable steps to stop further notices once an Account Holder response is recorded.

13.11 Passing verification carve-out

If a Delegate has started a Passing report or Passing verification flow, an Account Holder response does not automatically cancel that flow or cause Messages to be delivered. Messages remain sealed unless and until Passing is verified.

13.12 T0-based non-response deletion (T0+60)

If a Scheduled Check-in remains unconfirmed and there is no Account Holder response and no Delegate Outcome recorded in the Service, we may begin pre-deletion steps after 30 days from T0 and may delete undelivered Messages and account-operational data after 60 days from T0, subject to legal and security needs. We will normally send deletion notices as set out in Schedule B. If deletion completes, restoration of deleted content may not be possible.

If we delete your account under this section, see section 7.9 on subscription status.

13.13 Inactive deletion (30 days)

If your account becomes Inactive, we may delete your account and associated data after 30 consecutive days of being Inactive, subject to legal and security needs. If you stop being Inactive before deletion is completed (for example you start a subscription or become an accepted Delegate for an Account Holder with an Active subscription), we will stop the deletion process where reasonably practicable. If deletion completes, restoration of deleted content may not be possible.

If we delete your account under this section, see section 7.9 on subscription status.

13.14 Passing verification during Inactive period

(a) Annual subscribers. If an Account Holder previously held an annual subscription and the account becomes Inactive after that subscription ends, Delegates who were accepted before the subscription ended may report a Passing and complete Passing verification during the Inactive period (before deletion occurs). Scheduled Check-ins and Escalation do not operate during this period, but Passing verification proceeds as described in section 12. If Passing verification is completed before the account is deleted, Messages are delivered to Recipients as normal.

(b) Monthly subscribers. If an Account Holder previously held at least one month of paid subscription (not including the Free Trial) and the account becomes Inactive, Delegates may contact Support at info@yodo.ltd before deletion occurs to request that Passing verification be enabled. We will generally approve where (i) the account held at least one paid month, (ii) at least one Delegate was accepted while the account was active, and (iii) the required Verification steps can be completed, but we may refuse or limit access where we reasonably suspect fraud, misuse, or a material dispute.

(c) Trial-only accounts. Accounts that completed only a Free Trial without any paid subscription are not eligible for Passing verification after becoming Inactive. Data is deleted as described in section 13.13.

14. Privacy, cookies, account closure and deletion choices

14.1 We act as data controller for personal data we process in providing the Service.

14.2 Our Privacy Policy explains what we collect, why, lawful bases, who we share with, international transfers, retention and your rights.

14.3 Account closure options. If you have an Active subscription, the Service will normally require you to cancel it before you can request account closure or deletion through the Service. If you cannot cancel online for any reason, contact Support and we will help you cancel. Where offered, the Service may provide:

• Standard closure: a short grace period (normally 30 days) before permanent deletion, during which you may be able to reactivate by signing in; and/or
• Immediate deletion request: deletion initiated after confirmation, subject to limited retention for legal, security, fraud prevention, and dispute handling.

These closure options are separate from the T0-based and Inactive deletion rules in section 13. The details shown in the Service at the time of your request apply. Our Privacy Policy explains retention categories and exceptions.

14.4 Closing a Delegate-only account. If you close your account while you are an accepted Delegate for one or more Account Holders, this will be treated as you withdrawing as a Delegate for those Account Holders. We will notify the relevant Account Holder(s) that you are no longer a Delegate. Your withdrawal as Delegate takes effect immediately, even if you choose standard closure with a grace period. If you later reactivate your account, you will not be reinstated as a Delegate unless the Account Holder invites you again and you accept.

14.5 In-progress flows. If you have an open Passing verification or Status Check in progress at the time you request account closure, the Service may require you to complete or close that flow before closure proceeds, or may warn you that closing your account may stop you from completing it. Contact Support if you need assistance.

14.6 We use Cookiebot to manage cookie consent. Non-essential cookies are set only where consent is given.

15. Acceptable use

15.1 You must not use the Service for unlawful, harmful or abusive activity, or to upload illegal or infringing content.

15.2 You must not misuse Status Checks, including repeated unfounded concerns, harassment, or using the Service to cause distress.

15.3 You must not create multiple accounts to claim additional Free Trials.

15.4 We may suspend or terminate accounts for serious or repeated breaches.

15A. Recipient Verification (Simple and Enhanced)

15A.1 Purpose. Recipient Verification is the identity check completed by a Recipient, through a secure link, before they can view a Delivered Message. It is separate from Passing verification (which is the single-tier process under section 12 by which a Passing is confirmed before any Messages are released).

15A.2 Account Holder choice. The Account Holder selects the verification level (Simple or Enhanced) for each Recipient on each Message, at the time of Message creation or last edit. The level chosen at the moment a Message becomes a Delivered Message is the level that applies.

15A.3 Simple Recipient Verification. Confirms control of the contact channel the Account Holder provided for that Recipient (for example a one-time code sent to the Recipient's email address and/or mobile number). The Account Holder is responsible for the accuracy of the contact details provided. Simple verification is intended for Messages where mis-delivery would not cause material harm.

15A.4 Enhanced Recipient Verification. Requires the Recipient to complete a full identity verification through Persona before the Message becomes accessible. Enhanced verification is intended for Messages containing sensitive information (for example financial details, credentials, or legal instructions).

15A.5 Default. If the Account Holder does not specify a level for a Message, Simple Recipient Verification applies. The Service will surface this default clearly during Message creation.

15A.6 Account Holder responsibility. The Account Holder is responsible for selecting the level appropriate to the Message content. We do not review Message content to determine sensitivity.

15A.7 Failed verification. If a Recipient does not complete the required verification within the Recipient access window (Schedule A, A8), the Message will not be delivered and may be deleted in accordance with our retention policies. See our Privacy Policy.

15A.8 Step-up and security. We may require additional security steps (for example anti-fraud checks) for either level where we reasonably believe this is necessary.

16. Third party providers

We use third party providers to deliver the Service (including hosting, email, payments and identity verification). We remain responsible for providing the Service with reasonable care and skill, subject to events outside our reasonable control.

17. Support and complaints

17.1 Support is primarily via email: info@yodo.ltd.

17.2 We may offer WhatsApp support for initial triage only. All substantive matters (including complaints, data rights requests, cancellations and account actions) must be handled by email before any action is taken. Do not send one-time codes, identity documents, death certificates, passwords or payment details via email or WhatsApp.

17.3 Complaints: email info@yodo.ltd with "Complaint" in the subject line. We will act reasonably to investigate and respond. We aim to acknowledge complaints within 5 Business Days and provide a full response within 14 Business Days. If we need more time, we will let you know.

17.4 If your complaint is not resolved to your satisfaction, you may refer the dispute to the Centre for Effective Dispute Resolution (CEDR), 70 Fleet Street, London EC4Y 1EU, www.cedr.com, the certified Alternative Dispute Resolution (ADR) entity Y.O.D.O. commits to use. You remain free to bring proceedings before the courts of England and Wales. If you are an EEA consumer, see also section 20A.7.

18. Service availability, communications and changes

18.1 We aim to keep the Service available but do not guarantee uninterrupted operation.

18.2 Service communications are primarily sent by email and may also be displayed in the Service.

18.3 We may change or update features over time. If a change materially reduces the core paid Service you are using during an active paid period, we will take reasonable steps to notify you. You can cancel with effect from the change date (or a later date you choose), and we will consider an appropriate remedy where required by law.

18.4 Price changes. If we increase your subscription price, we will give you reasonable notice before the next renewal and you can cancel before the new price applies.

19. Liability

19.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

19.2 Subject to section 19.1 and your statutory rights, we are responsible for foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill.

19.3 We are not responsible for loss caused by events outside our reasonable control, or by the acts or omissions of Delegates or Recipients.

19.4 Reliance on user-provided information and third-party action. We are not responsible for loss caused by inaccurate, incomplete, or out-of-date information that you, a Delegate, or a Recipient provides to the Service (including contact details, timezone, identity information, or chosen verification level), or by a Delegate or Recipient failing or refusing to act, respond, complete verification, or follow our prompts. This does not limit our duty to provide the Service with reasonable care and skill, and does not affect your statutory rights.

19A. UK consumers: statutory rights summary

19A.1 If you are a UK consumer, the Y.O.D.O. Service is supplied to you as digital content and a digital service under the Consumer Rights Act 2015 (CRA). Under sections 33 to 47 of the CRA we must supply the Service so that it is: (a) of satisfactory quality; (b) fit for any particular purpose you made known to us before contracting; and (c) as described. We must also use reasonable care and skill in any service element (CRA sections 49 to 52).

19A.2 Updates. Where we supply updates (including security updates) under the CRA, we will provide them for the period a reasonable person would expect, having regard to the type and purpose of the Service and the price paid, and we will notify you of them.

19A.3 Remedies. If the Service does not conform with the CRA you are entitled, depending on the nature of the non-conformity, to repair or replacement, to a price reduction, or to a refund, in accordance with the statutory remedies hierarchy. Nothing in these Terms excludes or limits your rights under the CRA, the Digital Markets, Competition and Consumers Act 2024, or other applicable UK consumer law.

19A.4 This section is for clarity only and does not create rights beyond those given to you by law.

20. International use

20.1 We operate from the United Kingdom and actively offer the Service to consumers in the United Kingdom and across the European Economic Area (EEA). We allow sign-ups from outside the UK and EEA but do not actively target other specific countries. We do not accept sign-ups from countries or persons where the supply of our Service is prohibited by applicable sanctions, export controls, or other laws that bind us.

20.2 Mandatory consumer rights in your jurisdiction may still apply. If you are located in the European Economic Area (EEA), nothing in these Terms excludes or limits any mandatory rights you have under applicable EU law, including EU GDPR. For information about international data transfers, see our Privacy Policy and International Transfers Notice.

20.3 EEA users. Article 27 representative and data rights routing. Our EU Representative under Article 27 of the EU GDPR is Christina-Eloiza Kouraki, Marasli 29, Athens 10676, Greece, eloizakouraki@yahoo.gr. EEA-based data subjects and supervisory authorities (in particular the Hellenic Data Protection Authority) may contact the EU Representative directly, or our UK Data Protection Lead (Mrs Theodosia Kouraki) at info@yodo.ltd. EEA users retain the right to lodge a complaint with their local supervisory authority.

20.4 Geo-blocking. In line with Regulation (EU) 2018/302, we do not deny access to the Service, redirect users, or apply different general conditions of access on the basis of an EEA consumer's nationality, place of residence, or place of establishment within the EEA. Pricing displayed to EEA consumers is inclusive of the applicable local VAT.

20A. EEA consumers: additional statutory rights

20A.1 Who this section applies to. This section applies if you are a consumer (a natural person acting outside trade, business, craft, or profession) and you are habitually resident in a Member State of the European Economic Area (EEA). It supplements, and does not replace, the rest of these Terms. If anything in these Terms conflicts with a mandatory consumer right you have under EU law or the law of your country of residence, that mandatory right prevails.

20A.2 Pre-contractual information. Before you commit to a paid subscription, the following information is made available to you in clear and comprehensible form on this page, on the Pricing page, and on the Key Information page: the identity, geographic address, and contact details of the trader (Y.O.D.O. Ltd, 42 Mayfair Gardens, Southampton, SO15 2TW, United Kingdom; info@yodo.ltd); the main characteristics of the Service; the total price including taxes; arrangements for payment, delivery and performance; the duration of the contract and conditions for terminating it; the existence and conditions of the 14-day right of withdrawal (see 20A.3); the existence of a complaint-handling policy (see Complaints policy); and information about applicable dispute resolution (see 20A.7).

20A.3 14-day right of withdrawal. You have the right to withdraw from a paid subscription contract within 14 calendar days from the day the contract is concluded, without giving any reason. To exercise the right of withdrawal you must inform us by a clear statement (for example, a letter sent by post or email to info@yodo.ltd). You may use the model withdrawal form set out in Appendix 2 but you are not required to. To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

20A.4 Effects of withdrawal. If you withdraw, we will reimburse all payments received from you for the cancelled subscription without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. No fees will be charged for the reimbursement.

20A.5 Express consent to immediate performance and loss of withdrawal right. The Y.O.D.O. Service is supplied as digital content and as a digital service that begins to be supplied as soon as your paid subscription starts. By starting your paid subscription before the end of the 14-day withdrawal period, you: (a) expressly request that performance of the Service begins during the withdrawal period; and (b) acknowledge that you will lose your right of withdrawal once the Service has been fully performed, and that for digital content not supplied on a tangible medium, performance begins with your express prior consent and acknowledgement that the right of withdrawal will thereby be lost. Where performance has only partially taken place at the time you exercise the right of withdrawal, you will be charged an amount proportionate to what has been provided up to the time you informed us of the withdrawal, in proportion to the full coverage of the contract.

20A.6 Conformity, updates, and remedies (Directive (EU) 2019/770). For the duration of your paid subscription, we will supply the Service in conformity with the contract, including supplying updates (including security updates) that are necessary to keep the Service in conformity. If the Service is not in conformity, you are entitled to have it brought into conformity, to a proportionate reduction in price, or to terminate the contract, in accordance with the remedies hierarchy set out in the Digital Content Directive. Your statutory remedies are without prejudice to any additional remedies offered by us under these Terms.

20A.7 Alternative Dispute Resolution. If you are not satisfied with our response to a complaint (see our Complaints policy), you may refer the dispute to the Centre for Effective Dispute Resolution (CEDR), a certified ADR entity established in the United Kingdom (70 Fleet Street, London EC4Y 1EU, www.cedr.com). You remain free to bring proceedings before the courts and you may also contact a certified ADR entity in your country of residence; a list of certified ADR entities by Member State is published by the European Commission. The EU Online Dispute Resolution platform was decommissioned by the European Commission on 20 July 2025, so no ODR link is provided.

20A.8 Durable medium confirmation. Where you enter into a paid subscription contract, we will provide you with a confirmation of the concluded contract on a durable medium (by email) within a reasonable time and at the latest at the time the supply of the Service begins. The confirmation will include all the information referred to in 20A.2 unless we have already provided it on a durable medium.

20A.9 Pricing and VAT. Prices displayed and charged to EEA consumers are inclusive of the applicable local VAT rate of the consumer's Member State of residence. Y.O.D.O. Ltd accounts for EU VAT on B2C digital services through the Non-Union One-Stop Shop (OSS) scheme. A VAT-compliant receipt is issued for each charge.

20A.10 Mandatory consumer protections. Nothing in these Terms excludes or limits any mandatory consumer protections you have under the law of your country of residence in the EEA. You may bring proceedings against us in the courts of the EEA Member State where you are habitually resident, as provided by Regulation (EU) No 1215/2012 (Brussels I bis) and Regulation (EC) No 593/2008 (Rome I).

21. Governing law and jurisdiction

21.1 These Terms are governed by the laws of England and Wales.

21.2 If you are a consumer habitually resident in the EEA, you retain the protection of the mandatory provisions of the law of your country of residence (Rome I, Article 6), and you may bring proceedings in the courts of your country of residence (Brussels I bis, Articles 17 to 19). UK consumer rights that apply in your country of residence may also still apply.

22. Changes to these Terms

22.1 We may update these Terms from time to time. The current version, version number, and "Last Updated" date are shown at the top of this page.

22.2 Where a change materially affects your rights or obligations, we will take reasonable steps to notify you in advance by email and/or in the Service. Where required by law, we will give you reasonable notice and the right to cancel before the change takes effect.

22.3 Minor changes (for example clarifications, formatting, or non-material updates) take effect when posted.

23. Severability

If any part of these Terms is found by a court to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Where possible, the unenforceable provision will be replaced by an enforceable provision that most closely reflects the original intention.

24. No third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms. This does not affect any right or remedy of a third party which exists or is available apart from that Act, and does not affect the rights of Recipients or Guardians as set out in these Terms.

25. Assignment and subcontracting

25.1 You may not transfer your rights or obligations under these Terms to anyone else without our prior written consent.

25.2 We may transfer our rights and obligations under these Terms to another organisation (for example as part of a corporate restructure, merger, or sale of the business). Where this affects your rights, we will take reasonable steps to notify you and you may cancel as set out in section 8. We may use subcontractors and third-party providers (see section 16) and remain responsible to you for the Service.

26. Events outside our reasonable control (force majeure)

We are not liable for any failure or delay in performing our obligations under these Terms that is caused by events outside our reasonable control, including (without limitation) failures of third-party providers, internet, telecommunications, hosting, payment, identity verification, or email infrastructure; cyber-attacks; acts of government; civil unrest; pandemic; or natural events. Where such an event affects the Service, we will take reasonable steps to limit its impact and to resume normal operation. Your statutory rights are not affected.

Schedule A: Key timings and clocks

• A1 Free Trial length: 14 days from start.
• A2 Response Window: T0 to T0+8 hours.
• A3 Escalation buffers: 8/16/24/48 hours from T0.
• A4 Staged escalation second wave: 24 hours after first chosen Delegate contact.
• A5 Status Check window: 72 hours (for a Request a Check-in, the initiating Delegate is informed after 72 hours if there is no Account Holder response, and may choose whether to proceed to "Raise a Concern").
• A6 Status Check reminders to Account Holder: normally up to one reminder per day during the 72-hour Status Check window.
• A7 Passing verification time limit: 30 days from report (extensions possible).
• A8 Recipient access window: 12 months from delivery trigger (extensions discretionary). Recipient Verification (Simple or Enhanced) must be completed within this window for the Message to be viewed.
• A9 T0-based pre-deletion: from T0+30 days.
• A10 T0-based deletion: from T0+60 days.
• A11 Inactive deletion: 30 consecutive days after becoming Inactive.
• A12 Delegate follow-up updates: may be sent to Delegates who were contacted in an Escalation or notified via "Raise a Concern" to confirm whether action is still needed.
• A13 Care Pause cumulative cap: 45 days total without an Account Holder response (unless the Service clearly confirms a different cap at the time).
• A14 Locked trigger: after two consecutive "They're OK" outcomes (label shown in the Service) by the same Delegate without an Account Holder response, or when the Care Pause cap is reached.

Schedule B: Notices and confirmations (channels and minimum content)

• B1 Terms acceptance record (in-Service): version and timestamp.
• B2 Free Trial start confirmation (email): trial start and end dates, do-nothing outcomes, and how payment details affect trial conversion.
• B3 Trial end reminders (email): we aim to send up to two reminders where reasonably practicable, typically around 3 days and 1 day before trial end, stating what happens at trial end for that user.
• B4 Payment details added confirmation (email): plan, price, trial end, first payment date, auto-start confirmation, and cancellation steps.
• B5 Subscription confirmation (email): plan, price, billing frequency, renewal date, and cancellation route.
• B6 Renewal reminders (email):
  • annual plans: we aim to send renewal reminders around 30 days and 7 days before renewal, where reasonably practicable;
  • monthly plans: we aim to send a renewal reminder around 3 days before renewal, where reasonably practicable.
  Each reminder will normally include renewal date, renewal price, and how to cancel. A failure to receive an email reminder does not remove in-app availability of key actions (cancel, update payment details), and does not remove statutory rights.
• B7 Payment receipts (email): for each charge taken, including renewals.
• B8 Failed payment notice (email and/or in-Service): payment-resolution window end date, what continues during the window, and what happens if not resolved.
• B9 Cancellation confirmation (in-Service + email): effective timestamp, end-of-period date/time, and what continues until then.
• B10 Deletion notices (email and/or in-Service): which clock applies (T0-based or Inactive), key dates, how to stop deletion (where applicable), key retention caveats, whether any subscription will end on deletion, and that if deletion completes, restoration may not be possible.
• B11 Status Check Reminders (email): while a Status Check is open, we aim to send up to one Reminder per day to the Account Holder to sign in and respond, where reasonably practicable. Each Reminder will normally state that a Status Check does not mean a Passing, how to respond, and Support contact details.
• B12 Escalation follow-up update (Delegate email and/or in-Service): sent to Delegates who were contacted during Escalation to indicate whether action is still needed (for example "No action needed" because the Account Holder responded or a Care Pause was applied). Will normally include a timestamp of the change and a link to view the current status. Will not imply a Passing.
• B13 Raise a Concern follow-up update (Delegate email and/or in-Service): sent to Delegates who were notified under "Raise a Concern" to indicate whether action is still needed. Will normally include a timestamp of the change and a link to view the current status. Will not imply a Passing.
• B14 Care Pause cap notice (in-Service and/or email to Delegate making the request): shown before confirming a Care Pause where the cap is relevant. Will normally include: total paused days so far (or "cap reached"), what happens next (cannot add further pauses unless AH responds or Support reviews), link to view current status, and "This does not mean a Passing."

Schedule C: Evidence and audit trail commitments (GDPR-minimised)

We keep GDPR-minimised logs for security, fraud prevention and disputes, including:

• acceptance of Terms (timestamp and version)
• trial start and end timestamps
• payment details added and consent captured (timestamp)
• subscription start, renewal and cancellation timestamps
• key notices sent (trial reminders, confirmations, renewals, payment notices, Status Check reminders, deletion notices, Delegate follow-up updates)
• Passing report events (start, verification outcome, close)
• Recipient identity verification outcome (as described in the Privacy Policy)

Schedule D: Service communications vs marketing

• D1 Essential service communications: Scheduled Check-in prompts, Reminders, Escalation notices, OTP/Step-up authentication codes, trial and subscription confirmations, trial end notices, renewal notices, receipts, failed payment notices, Status Check Reminders, Delegate follow-up updates, deletion notices, and Verification step process notices.
• D2 Marketing communications: newsletters, promotions, referral campaigns, and non-essential product announcements. Marketing requires appropriate consent and opt-out controls.
• D3 WhatsApp: if offered, is convenience support only and not used for formal notices.

Schedule E: Pre-launch waiting list offer (15% off for life) (closed)

Status: The Offer Window closed at 23:59 (UK time) on 31 May 2026. The Offer is no longer available to new sign-ups and will not be reopened. This Schedule remains in force for Account Holders who joined the waiting list during the Offer Window and who activate or have activated the Offer in accordance with the terms below.

This Schedule sets out the contractual terms of the pre-launch promotional offer referenced on our website and in marketing communications as “15% off for life” (the “Offer”). The Offer was a one-off thank-you to the people who gave us their time and feedback during early research, and to those who trusted and supported us in our first weeks. It is not a recurring promotion and will not be reissued to the same person, nor extended to anyone who did not join the waiting list during the Offer Window.

E1. Eligibility

• You must have joined the Y.O.D.O. waiting list (by submitting a valid email address through the Service) on or before 23:59 (UK time) on 31 May 2026 (the “Offer Window”). The Offer Window has now closed. Sign-ups recorded after the Offer Window are not eligible and the Offer cannot be granted on a discretionary or retrospective basis.
• You must activate the Offer by starting a paid subscription (after the Free Trial, where applicable) using the same verified email address with which you joined the waiting list.
• The Offer is personal to the eligible Account Holder. It cannot be assigned, transferred or sold.
• The Offer is one-off. It may only be activated once per person. See E3 below.

E2. What you receive

A 15% discount applied to the then-current published price of any Y.O.D.O. Account Holder subscription plan, for as long as your subscription remains continuously active without lapse.

E3. Continuity condition and one-off nature (“for life”)

• “For life” means for as long as your paid subscription remains continuously active. A failed renewal that is resolved within the payment-resolution window (see section 7.7) does not break continuity.
• If your subscription lapses for any reason (for example, you cancel and let the Paid period end, you unsubscribe, or a failed renewal is not resolved within the payment-resolution window), the Offer ends permanently.
• The Offer cannot be reactivated, reinstated or re-applied once it has ended, even if you later return to a paid subscription using the same or a different email address, account, or payment method. Any subsequent subscription will be billed at the then-current published price.
• Pausing through a Care Pause or moving to a Delegate-only account does not, by itself, end the Offer, provided your paid subscription remains otherwise continuous.

E4. Plan changes

The 15% discount applies to whichever eligible plan you are on at the relevant time. Upgrades and downgrades are permitted and the discount continues to apply to the new plan’s published price, provided continuity under E3 is maintained.

E5. Interaction with other offers

Unless we expressly state otherwise, the Offer cannot be combined with other promotional discounts. Where another discount would produce a lower price, that discount applies for its stated duration and the Offer resumes at its end, provided continuity has been maintained.

E6. Changes to pricing

Published prices may change from time to time as set out in section 7. The 15% discount applies to the then-current published price of your plan; it is not a price freeze.

E7. Withdrawal or amendment of the Offer

The Offer Window closed on 31 May 2026 and the Offer is no longer open to new activations beyond those originated by waiting-list sign-ups recorded within the Offer Window. Once you have activated the Offer in accordance with E1, the terms of this Schedule apply to your subscription on the basis set out above. We may amend this Schedule from time to time in accordance with section 21 (Changes to these Terms).

E8. Fair use and abuse

We may refuse, suspend or revoke the Offer where we reasonably believe it is being used fraudulently, abusively, or in breach of these Terms. Examples include multiple waiting-list sign-ups intended to circumvent E1 or E3, cancelling and re-subscribing in an attempt to re-trigger the Offer, or using different email addresses, accounts or payment methods to obtain the Offer more than once.

Appendix 1: Model cancellation form (UK consumers)

(Complete and return this form only if you wish to cancel your subscription contract.)

Appendix 2: Model withdrawal form (EEA consumers, Directive 2011/83/EU)

(Complete and return this form only if you wish to withdraw from a paid subscription contract within the 14-day withdrawal period.)