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Version 2.2.0 effective 02 June 2026Last Updated
Toggle changelog details. What changed in v2.2.0 (02 June 2026)
Version 2.2.0 · 02 June 2026
- Added a dedicated "Report illegal content" route (UK Online Safety Act 2023) with a 2 business day acknowledgement and action without undue delay, alongside the existing complaints and EU DSA Article 16 routes.
Get in touch
Every message is read by a real person.
Detailed questions, billing, or complaints.
Quick questions about how things work.
Available during UK business hours (Mon-Fri, 9am-5pm).
EU Representative
If you are in the EEA and have a data protection enquiry, you may also contact our EU Representative under Article 27 EU GDPR:
Christina-Eloiza Kouraki
Marasli 29, Athens 10676, Greece
eloizakouraki@yahoo.gr
For your security, never share one-time codes, passwords, identity documents, or payment details via email or WhatsApp. If documentation is required, we will direct you to the secure in-app upload flow.
Send us a message
This form opens your email app with everything pre-filled. Nothing is stored or sent to our servers until you press send. For complaints, see the complaints process below for the information to include.
What happens next
- 1Your email app will open with your message ready to review and send.
- 2A real person will read it. Most replies are sent within 3 business days.
- 3If we need more information, we will ask. Your enquiry is handled by our support team only. See our Privacy Policy.
Browse our guides
Find your answer
Detailed guides for every part of the service.
Check-ins
How scheduling and reminders work
Delegates
Their role, access, and limits
Messages
Writing and managing sealed messages
Recipients
Accessing a message left for you
Care Pause
Pausing Check-ins temporarily
Escalation
Buffers, timing, and what triggers contact
Verification
Identity checks and passing reports
Raise a Concern
When a Delegate cannot reach you
Billing
Plans, payments, and cancellation
Roles & Status
Account roles and status labels
Rewards
Referrals and eligibility
Security
How your data is protected
Complaints
Email info@yodo.ltd with the subject line "Complaint". Include your account email, what happened, when it happened, and what outcome you are looking for.
We acknowledge complaints within 2 business days.
A full response follows within 10 business days. If we need longer, we will let you know.
For billing complaints, include your subscription details and any confirmation emails.
If your complaint concerns how we handle personal data, you also have the right to complain to the UK Information Commissioner's Office. Y.O.D.O. Ltd is registered with the ICO under reference ZC015883.
If you are based in the European Economic Area, you may complain to your local supervisory authority. The Hellenic Data Protection Authority (HDPA), Kifissias 1-3, 11523 Athens, Greece, complaints@dpa.gr, +30 210 6475600, is the EU supervisory authority Y.O.D.O. expects to liaise with primarily once the EU representative is appointed in Greece.
If you are based in the EEA and your complaint concerns hosted content (a Message or Recipient access), you may also use the notice-and-action mechanism required by Article 16 of the EU Digital Services Act. Email info@yodo.ltd with the subject line “DSA Article 16 Notice”, describing the content concerned, the URL or Service location where it appears, the alleged ground for action, and your contact details. We will acknowledge and act on properly-formed notices in line with the timescales in the DSA.
Report illegal content. If you believe content on the Service is illegal, including content covered by the Online Safety Act 2023 priority offences, email info@yodo.ltd with the subject line “Report illegal content”. Tell us what the content is, where it appears, and why you believe it is illegal. We acknowledge within 2 business days and act without undue delay. Content involving child sexual abuse, or a serious and immediate risk to a person, is actioned immediately and may be reported to the relevant authorities.
Professional and organisational enquiries
If you are a solicitor, funeral director, employer, healthcare provider, or charity, we would like to hear from you.
Account Holders can add professionals as Special Delegates. Special Delegates receive a single notification after a passing is confirmed and verified. They play no part in Check-ins or escalation.
Get in touch: To discuss how Special Delegates and Y.O.D.O. could work for your organisation, clients, or community, email us and we will follow up.
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