Legal and Policies

Transparency is important to us. Here you can find all our legal documents and policies that govern how Y.O.D.O. operates and protects you.

Core policies

Terms and Conditions

The agreement between you and Y.O.D.O. that governs your use of our platform.

Privacy Policy

How we collect, use, and protect your personal information.

Cookie Policy

Information about the cookies and similar technologies we use.

Additional policies

Key Information

Y.O.D.O. at a glance: the most important things to know.

Website Terms of Use

Terms governing your use of the yodo.ltd website.

Acceptable Use Policy

Guidelines for using Y.O.D.O. responsibly and respectfully.

Minors Policy

How Y.O.D.O. handles recipients under 18.

Data Retention Policy

How long we keep different types of data and when data is deleted.

Export Your Data

How to request a copy of your messages, contacts, and account data, and your right to data portability.

Sub-processors List

Third-party service providers we use to operate the Service.

International Transfers

How we protect your data when transferred outside the UK.

How Passing Verification Works

The process for reporting and verifying a passing.

Service Communications

Essential service emails vs optional marketing.

Marketing Preferences

Your choices about marketing communications.

Support and Complaints

How to get help and raise a complaint.

Security and Trust

How Y.O.D.O. protects your data.

Bereavement Concessions

How we support Recipients and Guardians who cannot meet normal verification timing because of bereavement.

If Y.O.D.O. closes down

What would happen to Account Holders, Messages, and personal data if the service had to wind down.

Finding a Delegate

Practical options and a sample letter for naming a Delegate when you have no close contacts.

Legal Information (Imprint)

Statutory identity, contact, regulators, and EU representatives. Serves as our imprint for EEA users.

DSA Disclosures

Our disclosures under Regulation (EU) 2022/2065 (Digital Services Act).

Accessibility Statement

Our commitment to digital accessibility.

Questions about our policies?

If you have any questions about our legal documents or how we handle your data, please contact us.

info@yodo.ltd

Y.O.D.O. Ltd is registered in the United Kingdom and operates under UK law and GDPR.